Social Performance Manager, BRAC Ghana
Job Description
Career with BRAC International
BRAC International is a leading non-profit organisation with a mission to empower people and communities in situations of poverty, illiteracy, disease, and social injustice. Founded in 1972 by Sir Fazle Hasan Abed, BRAC is the largest non-governmental development organisation in the world and is present in 15 countries across Asia and Africa today. BRAC designs proven, scalable solutions that equip people with the support and confidence they need to achieve their potential. BRAC’s institutional expertise on various programmes, including health, agriculture, microfinance, education, and youth empowerment, is touching the lives of over 100 million people in the Global South.
BRAC Ghana Savings and Loans Ltd (BGSL), is a socially responsible for-profit organization, engaging people, especially women in sustainable economic and income-generating activities Ghana. Our mission is to provide a range of financial services responsibly to people at the bottom of the pyramid. We particularly focus on women living in poverty in rural and hard-to-reach areas, to create self-employment opportunities, build financial resilience, and harness women’s entrepreneurial spirit by empowering them economically. BGSL is part of BRAC International Holdings B.V (BIHBV) which operates in seven countries across Africa and Asia. BGSL is seeking applications from competent, dynamic, and self-motivated individuals to fill the following position:
Chief Risk Officer, BRAC Ghana
The individual will be part of the management team and responsible for communications, planning and organizing campaigns and events, social media visibility, product marketing and ultimately positioning BGSL as a leading mission-driven financial institution in Ghana
Key Responsibilities:
Conduct the SPI4 assessments quarterly.
Conduct regular orientation and training for staff to build internal capacity to implement USSPM and the Client Protection Principles (CPP) at all levels.
Prepare a detailed SPM work plan to improve compliance to USSPM and work with all departments to achieve those goals.
Improve practices to achieve compliance targets.
Ensure all levels of staff understand the correct practices in dealing with clients and are always adhering to client protection principles.
Regularly visit field staff and identify gaps in practices at branch level and help close such gaps.
Help prepare regular progress reports.
Manage social outreach and outcome data and reporting – poverty and rural outreach and social outcomes.
Plan and roll out initiatives such as financial literacy to clients.
Develop training materials related to SPM, CP, Financial Literacy, Client Orientations etc.
Plan training throughout the year and train staff and clients on relevant topics.
Conduct periodic client and staff surveys to identify challenges and propose solutions.
Ensure all new projects and products are strategically aligned with BI MF strategic priority areas, are client-centric and adhere to relevant USSPM standards (Design products, services and delivery channels that meet clients ‘needs and preferences).
Regularly prepare and present reports on SPM and Impact outcomes to senior management and board of directors.
Ensure lessons are documented and shared on new projects related to SPM (e.g., financial literacy).
For pilot of products or new services, implement adaptations and manage change when necessary to meet project outputs.
Work closely with RIF, IT and Digital teams to ensure learning is captured synergistically and reporting is smooth and functional.
Organize capacity-building and peer-learning opportunities for knowledge management.
Maintain the database and track Key KPIs of ongoing pilots and projects.
Ensure the safety of team members from any harm, abuse, neglect, harassment, and exploitation to achieve the Institution’s goals on safeguarding.
Safeguard Responsibilities:
Establish a safeguarding culture across all levels of the program by implementing the safeguarding policy. Act as a key source of support, guidance, and expertise on safeguarding for establishing a safe working environment.
Responsible to ensure team members are appropriately trained, and supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
Follow the safeguarding reporting procedure in case any reportable incident takes place and encourage others to do so.
Required Competencies:
Familiarity and experience with microfinance operations and the human-centred design process.
Willing to travel extensively across country (more than 50% of the time).
Outstanding communication, presentation, and leadership skills.
Demonstrated experience with planning, project management and decision-making.
Detail-oriented with strong analytical skills and leading data collection practices and the ability to work with quantitative and qualitative information.
Drive, flexibility and resilient. and
Ability to effectively work remotely, across time zones and team locations, as well as in-person with a small team of stakeholders.
Ability to work in ambiguous environments, with minimal structure.
Fluency in English required (spoken, reading, and written).
Experience and Educational Requirements:
4 years professional experience in a similar role.
Bachelor’s degree in Communications, Development Studies, Data Analytics or in any related field..
Professional certification in Human-centered design, data analytics, project management, SPI/CPA/ACCA is preferred
Employment type: Regular
Salary: Negotiable
Job Location: Accra, Ghana
If you feel you are the right match for the above-mentioned position, please follow the application instructions accordingly:
External candidates need to email their CV with a letter of interest mentioning educational grades, years of experience at career.bgsl@brac.net
Internal candidates need to apply with their latest CV including all job assignments in detail with BRAC PIN and email to internal.bi@brac.net
