Client Service Representative
Job Description
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
Hello Future Client Service Representative
Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team in Retail Banking, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
Achieve net profit growth for business
Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
Manage the migration of accounts from transactional to Self Service
Manage the growth of active customer Account Base to increase client base
Maximize cross sell opportunities and strengthen client relationships
Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
Comply with governance in terms of legislative and audit requirements
Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
Comply with procedures and processes contained in the Golden Rules.
Provide accurate and reliable sales and service statistics.
Manage own development to increase own competencies
You Will Be An Ideal Candidate If You
Have the relevant Degree/ Qualifications
Have 4 to 5 years’ experience in a similar environment
You Will Have Access To
Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate
We Can Be a Match If You Are
Adaptable and curious
Thrive in a collaborative working environment
Apply now if you are interested in taking the next step. We look forward to engaging with you.
#Post
Job Details
Application Closing Date
14/07/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
