Operations Lead

Job Description

Operations Manager: An Overview
Company Description
Black Tech Lead is a community-focused organization based in Accra, dedicated to empowering young African innovators with leadership and digital skills. Our mission involves building strong leaders through various programs and bridging the digital skills gap by offering training in in-demand technical skills. We provide networking opportunities, expert-led sessions, and access to resources to support career development.

Role Description
This is a volunteer Operations Lead role at Black Tech Lead, with flexibility for remote work. The Operations Lead will be responsible for coordinating and overseeing day-to-day operations, managing projects, and improving operational processes. This hybrid role will involve collaborating with various teams and volunteers to ensure the smooth running of programs and events.

Qualifications
Project Management, Operations Management, and Organizational Skills
Strong Communication and Leadership Abilities
Experience in Team Coordination and Volunteer Management
Problem-Solving and Decision-Making Skills
Knowledge of Event Planning and Execution
Ability to work independently and in a team
Passion for empowering young individuals and promoting diversity in tech
Previous experience in community engagement or non-profit organizations is a plus

Core Responsibilities
Strategic Vision: Aligning operational goals with the broader organizational strategy. This involves conducting thorough market analysis, identifying trends, and developing plans to capitalize on opportunities.
Operational Excellence: Overseeing day-to-day operations, ensuring efficiency, and minimizing bottlenecks. This includes process optimization, resource allocation, and performance metrics development.
Team Leadership: Building and motivating high-performance teams. This entails talent acquisition, development, and retention, fostering a collaborative culture, and providing clear expectations.
Quality Assurance: Implementing robust quality control measures to maintain product or service standards. This involves setting benchmarks, conducting regular audits, and implementing corrective actions.
Risk Management: Identifying potential threats to operations and developing contingency plans. This includes supply chain risk assessment, disaster recovery planning, and insurance management.
Financial Stewardship: Managing operational budgets, controlling costs, and maximizing resource utilization. This involves financial analysis, budgeting, forecasting, and reporting.
Customer Focus: Ensuring customer satisfaction by delivering exceptional products or services. This entails customer feedback analysis, complaint resolution, and service improvement initiatives.
Technology Integration: Leveraging technology to streamline operations and enhance efficiency. This includes implementing new systems, automating processes, and staying updated on industry trends.
Compliance Adherence: Ensuring the organization complies with relevant laws, regulations, and industry standards. This involves conducting regular audits, maintaining documentation, and training employees.
Continuous Improvement: Driving innovation and process optimization through data analysis and employee feedback. This includes implementing lean methodologies, Six Sigma, or other improvement initiatives.
Witnessing our web-based software application evolve from concept to reality is incredibly rewarding. Each line of code, each design iteration brings us closer to our vision. It’s a testament to the dedication and expertise of our development team that we’re able to transform ideas into tangible products.
Relevant Partnership and Collaborations- To sustain our growth and impact, we are actively seeking partnerships and funding opportunities. Collaborating with like-minded organizations allows us to expand our reach and implement innovative projects. We invite potential partners to join us in shaping the future through technology.

Required Skills and Qualifications
Strategic Thinking: Ability to develop and execute long-term operational plans.
Leadership: Inspiring and motivating teams to achieve organizational goals.
Problem-Solving: Identifying and resolving operational challenges effectively.
Analytical Skills: Analyzing data to make informed decisions and improve performance.
Communication Skills: Effectively conveying information to diverse stakeholders.
Project Management: Overseeing multiple projects simultaneously and meeting deadlines.
Change Management: Leading organizational transformations and adapting to evolving business environments.
Industry Knowledge: Understanding the specific industry and its best practices.

The DNA of Black Tech Lead
A blend of ambition and compassion defines my leadership style. I am driven by a deep-seated desire to create positive change within my community. With a strong ethical foundation, I am constantly seeking opportunities for growth and improvement. I am a collaborative team player who thrives on challenges and is committed to achieving excellence in all endeavors. My lifelong pursuit of knowledge, coupled with a pragmatic approach, empowers me to anticipate future trends and develop innovative solutions.