Community Manager

Job Description

COMMUNITY MANAGER

Internal

We are in search of a Creative

Community Manager to build and resource its team in service

of talent growth and business needs

As the head of the talent team, the community manager will build, grow and maintain the

community of staff and project contributors within and beyond the organisation.

They love to work with people and thrive in the human aspect of resourcing creative and project teams.

The ideal candidate will be able to drive the needs

of team building with individual

needs, their talent career growth path and business goals

Our community loves what they do and is committed to making others successful. Our team building process is a challenge that showcases our people, helping them advance their

careers but at the same time, building their brands outside of the organisation.

The community Manager will create impact by building amazing

teams. They have the

ability to shape the experience of talent, our partners and vendors to provide trusted advice

and count on this person to identify staff needs in a timely manner whilst maintaining deep

relationships

Your role will

Build, grow and maintain a community of like

-minded people at the organisation

to inspire and contribute t o projects

Actively build,

grow and maintain engagement with contract and staff both on and

offline

Support the experience and growth of our staff : work with the leadership team to bring people together, nurture a diverse community of staff and partners and bring unique and impactful experiences across the organization

Identify and help bridge new relationships to people, brand and other professional

organizations with the aim of growing the brand in Ghana

Work closely with project teams to understand staffing needs on all active projects as well as upcoming projects and connect unique projects with the right talent

Continuously improve team building through feedback and enhancing our engagement process

External

The Community Manager will serve as the face of a company, they will be generally responsible for managing and handling communications in both directions, the Community Manager will be involved in various activities such as communications, PR, social media, events, and content creation.

We are looking for a digital-savvy community manager to take control of our online voice and build brand awareness and loyalty. The community manager will be responsible for aligning all company communications, PR, social media, and marketing content to create a strong brand identity. To be successful in this role, you will need to have a deep passion for social media, stay abreast of new developments and opportunities in the industry, and be a strategic thinker. You must have an outgoing personality as in-person networking will also be part of the job.

Community Manager Responsibilities:

• Lead a team that will develop a content plan.

• Lead a team that will create engaging content for all platforms, including blog pieces, articles, social media posts, newsletters, and videos.

• Engage with the online community and respond to comments and requests.

• Analyze web traffic and relevant community metrics.

• Relay community feedback to relevant internal stakeholders.

• Devise and implement community communication initiatives.

• Liaise with other departments to stay updated on new marketing initiatives, product and service developments, and to ensure brand consistency.

• Attend networking events or relevant industry workshops.

• Liaise with external agencies or journalists to ensure accurate brand representation.

• Knowledge of Hootsuite or similar programs to manage online postings on different platforms.

• Proficient in Google Analytics.

• At least two years of experience managing social media platforms.

• Strong writing and verbal communication skills.

• Knowledge of marketing trends and techniques.

• Superb time management skills.

• Plan and execute community initiatives and programs.

• Monitor social media campaigns and analyze web traffic from the online community using key performance indicators (KPIs).

• Find new marketing and outreach opportunities to push brand image and products.

• Work with journalists and PR agencies to ensure accurate brand representation.

• Participate in social events, corporate events and workshops.

• Ability to develop creative, engaging and original content

• Exceptional written and oral communication skills

• Good customer service and interpersonal skills

• Friendly and outgoing personality

• Knowledge of search engine optimization (SEO) and web metrics

• Proficient in word processing applications, spreadsheets, presentation software and social media management tools

• Good judgment and problem-solving skills

• They must also have a strong knowledge of common social media and online marketing trends to create campaigns that match the voice and behaviours of many users on those outlets