Technical Support Lead

Job Description

Groupe Sebastien is a management company for multiple brands across different consumer audiences. We currently manage several brands comprising restaurants, outdoor catering services, and schools.

We are looking to hire a Technical Support Lead (TSL) to manage the Groups IT equipment such as computers, database software, network servers and CCTV equipment.

Responsibilities

The Technical Support Lead (TSL) core duties involve maintaining all IT software and hardware repair, installation, and maintenance, it will also include.

Identify and recommend for procurement, hardware and software needed to meet the Group’s requirements at all units.
Assist in procurement of technological equipment and supplies.
Facilitate the installation of computing hardware, CCTV and other technological gadgets required at all units.
Provides network and server administration and oversight, including monitoring security and backup protocols
Assists in the customization and adaptation of existing programs to meet users’ requirements
Provide technical support for internet and telecommunication systems.
Manage and maintain the company’s servers and network issues.
Provide administrative support with service providers
Ensure regular maintenance and customization of existing programs to meet standard requirements.
Provide regular and periodic updates to Operations manager.
Facilitate the smooth operation of exiting financial systems to ensure efficiency
Provide support on implemented software systems such as Talli, BIMPOS, etc.

Requirements

Qualification Required & Experience

Minimum of HND or Degree in Information Technology or a related field.
OR Possess Certification from recognised IT Institution
Knowledge on enterprise resource planning system
Must show evidence of a minimum of 2 years working experience as an IT Personnel installing, repairing and servicing computer hardware, software and CCTV equipment.

REMUNERATION

Qualified candidate will be paid a monthly salary range of GHS2000 – GHS3000, SSNIT Contribution payment, hospital allowance and staff lunch.

Location: Labone – Accra

How To Apply For The Job

Interested applicants should send their CVs, application letter and copies of certificates by email to:

careers@groupesebastien.com