Job Description
About the job
We are looking for an IT Staff Engineer to join our IT Systems team; where progress, and humility are valued as highly as technical excellence.
As an IT Staff Engineer, you will be responsible for providing comprehensive technical support and ensuring the smooth operation of our IT infrastructure across the organization.
About Us
We foster a culture of autonomy where one can work independently but at the same time build on their team oriented attitudes by working with and helping other colleagues and departments.
In this role, you would be responsible for:
Designing, installing, configuring, managing & monitoring the organization’s enterprise and cloud network for data VOIP and security. Monitoring network performance, troubleshooting issues, and optimizing network operations.
Configuring and managing Routers, Switches, firewalls, and wireless solutions
Identifying opportunities and implementing solutions for increased automation in this age of artificial intelligence, reliability and/or velocity
Utilizing automation tools (such as Ansible or Python, Chef) to streamline network operations and configuration management.
Providing tier 3 support for escalated network issues and outages.
Providing and maintaining documentation regarding network configurations, operating procedures, and service records relating to network hardware and software
Responding to priority incidents, alerts, and service requests via phone, in person, or electronically, including after-hours support when needed.
Supporting, coaching and guiding junior engineers in their incident response, directing incident first responder actions, and appropriately escalating issues.
Participating in disaster recovery planning and business continuity initiatives.
Designing of IP addressing scheme, subnetting & route summarization & experience in routing protocols such as EIGRP, OSPF & BGP.
Implementing and maintaining security policies, firewalls, and intrusion detection/prevention systems.
Managing network integrations with cloud environments like AWS, Azure, or GCP.
Creating and maintaining network diagrams, configurations, and documentation for compliance and operational efficiency
This is a fully remote role and will include travel across our different markets and working within the UTC -1 through UTC+3 time zones.
Your application should demonstrate:
5+ years of experience in network infrastructure engineering
Solid background in network administration and architecture and Solid understanding of network operating systems e.g. (JUNOS, Cisco IOS, RouterOS)
Experience leading network projects, including upgrades, migrations, and security implementations.
Experience with popular network automation frameworks like Ansible, Puppet, Chef, or Salt Stack to manage configurations across multiple devices
Experience in Incident response, root cause analysis and performance optimization.
Solid knowledge of LAN, WAN, MPLS, SD-WAN, and VPN technologies.
Hands-on experience with network automation tools (Ansible, Python, etc.).
Expertise in configuring and troubleshooting Routers and switches (CISCO, ARUBA, MIKROTIK), Firewalls (SOPHOS, FORTIGET, ASA), and wireless solutions (RUCKUS, UBIQUITY, WLC, Grand stream ).
Proficiency in network security best practices, including firewall configurations, intrusion detection/prevention systems, and access control.
Experience with cloud networking (AWS, Azure).
Knowledge of monitoring tools such as SolarWinds, PRTG, or Zabbix.
Professional certification (e.g. CCNP, CCDP) or equivalent
If the above is of interest to you, please apply.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized thrice by the Financial Times as one Africa’s fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we’ve served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
