Job Description

KEY RESULT AREAS

To maximise profit and to supervise the operations of the Branch in conformity with the bank’s operational manual
To deliver sales targets of the Branch
To ensure that all sections within the Branch functions run efficiently to meet service standards for both internal and external customers
To establish and review key operational risk indicators and formulate action plans to minimize the Branch’s exposure to fraud and losses
To establish operational goals which are challenging in the improvement of :
-Operational Cost

-Service Quality

-Controls

-Customer Service

To check and control hygiene of the Branch , working and safety conditions and oversee premises, building, equipment and Branch security
To be responsible for the re-engineering of the branch processes to improve customer service and cost effectiveness and control of performance targets.
Ensure that effective documentation is in place, in the form of user quotes and branch operating instructions, for existing systems and future systems.
To ensure that the Branch does not obtain an adverse audit grade.
To ensure that the Branch suspense accounts are always balanced
To be responsible for the appraisal of operations staff in the Branch
Keep abreast of local competitors activity and make recommendations on internal pricing, promotion and product policies
Any other duties that will be assigned by the Head of Domestic Operations.

PEOPLE MANAGEMENT

Supervises immediate team members to ensure that time, quality and other set standards are achieved
Interprets Conditions of Service to immediate team members
Appraises the performance of immediate team members and reviews those for lower level staff
Identifies training needs of immediate team members and recommends appropriate training for them.
Administers disciplinary measures to immediate team members in accordance with the Bank’s disciplinary code and procedures
RISK AND COMPLIANCE

Ensure prompt and adequate compliance responses to Sanctions and AML/CFT enquiries sent in by Compliance department
Take part in all annual mandatory refresher training organised by Compliance
Report all suspicious or fraudulent activities to Compliance or via whistle-blowing toll free line.
Signs off all PEP accounts and the Combined Risk Framework.
COMMUNICATIONS AND WORKING RELATIONSHIPS

Head, Domestic Operations
Director, Retail Banking
Director, Banking Operations
Deputy Managing Director
Managing Director
Peers in industry
External auditors
Central Bank