Operations Intern, National Service

Job Description

About the job
We are looking for an Operations Intern to help us build our Bolt Food merchant operations efforts in Accra.

It’s an exciting once-in-a-lifetime opportunity as you would work with smart people, come up with scalable solutions to operational problems, and see the results of your work each day.

Let’s build the future of food delivery together!

About Us

Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We’re a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen!

Bolt Food currently operates in 22+ countries across Europe & Africa and will expand to more markets in the next few years!

About The Role

You’ll be responsible for onboarding new partners (restaurant & grocery), discovering and driving performance improvements across the Operations organization and beyond.

Your daily adventures will include:

Support all Bolt’s Food Delivery operations in the city.
Onboard new restaurants on Bolt Food platform – Upload menus, photos, prices, organise menu photo-shooting, ship our tablet to the restaurant, train restaurant staff how to use Bolt Food app.
Restaurants Requests Resolutions – Deploy the best-in-class reports and different communications channels to manage our long-tail restaurants. Some of their requests are, but not limited to, menu changes, menu editions, operational and connectivity issues.
Analyse data – You will monitor our engagement, quality and utilisation metrics and ensure a great experience for our users, couriers, and more importantly restaurants.
Support existing restaurants – Solve most time-sensitive operational issues, update the menu, pricing and other content information, and ad-hoc tasks related to restaurant operations.

About you:

Must be a 2023 university graduate
Excellent communication & written skills in English .
You’re empathic and customer oriented.
Good analytical skills.
Ability to interpret and present data to support decision-making.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here:

Play a direct role in shaping the future of food delivery.
Impact millions of customers and partners in 500+ cities across 45 countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode.
Take care of your physical and mental health with our wellness perks.
Some perks may differ depending on your location.