Senior Technical Support Engineer

Job Description

re you a seasoned Technical Support Engineer with expertise in cloud platforms (AWS, Azure), system integrations, and automation tools? Do you thrive in fast-paced environments where you can resolve complex technical issues, optimize workflows, and mentor junior engineers? If so, we want you on our team!

What You’ll Do

✅ Troubleshoot and resolve escalated technical issues related to microservices, APIs, and cloud infrastructure

✅ Leverage Zendesk automations, triggers, and macros to enhance support workflows and reduce response times

✅ Collaborate with Engineering and Product teams to report and prioritize software bugs and enhancements

✅ Mentor junior engineers, improving their troubleshooting skills and reducing escalations

✅ Maintain knowledge base articles and documentation to improve issue resolution efficiency

✅ Work with Windows/Linux environments, networking (TCP/IP, DNS, VLANs), and security best practices

What We’re Looking For

✔ 3+ years of experience in technical support, field service engineering, or similar roles

✔ Strong knowledge of AWS, Azure, PowerShell, and networking concepts

✔ Hands-on experience with ticketing systems like Zendesk or Jira

✔ Familiarity with Docker, Ansible, and command-line interfaces

✔ Certifications in Security+ (CompTIA), AWS Security Specialty, or Microsoft Azure Security Engineer are a plus

Why Join Us?

🌟 Work in a dynamic and collaborative environment

🌟 Opportunity to work with cutting-edge cloud technologies

🌟 Career growth and mentorship opportunities

Ready to take your technical support career to the next level? Apply now by sending your application to: recruitinginghana@buwelo.com

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