Floor Controller

Job Description

CFAO Gh Plc is currently seeking to hire an energetic individual with the right attitude for the position of a Floor Controller.
With a revenue of over €7.9 billion, access to 46 of the 54 countries on the continent, and near to 22,600 employees, we are a key player in mobility, healthcare, consumer goods, infrastructure and energy.
The Group partners with leading international brands and covers the entire value chain – imports, production and distribution- in line with the best international standards, drawing on 170 years of hands-on knowledge and local expertise.
We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa’s largest, to offer tailored, affordable products and services to people across the continent.

With Africa For Africa

More information: www.cfaogroup.com

The successful candidate will assign technicians to tasks ensuring productivity is maximized and deadlines are adhered to.
· Liaise with Service Advisors and Coordinator to prepare plan for the work to be done each day in advance,
· Allocate work to technicians ensuring work standards and time scales are always achieved.
· Ensure all work is completed in the allocated time to achieve high productivity within the workshop.
· Liaise with Service Advisors when repairs cost or time are likely to take longer than previously agreed, ensuring the Service Advisors are kept up to date at all times about their vehicles.
· Report and seek advice on additional problems found whilst work is being conducted so that these may be overcome, and the customer kept informed where delays result.
· Liaise with the Service Advisors and part team to prepare cost and time estimates for additional problems found on vehicles being worked on.
· Quality checking, ordering of parts, audits and compliance with all health and safety regulations.
· Actively coach and develop the service team to increase individual competencies
· Assists in troubleshooting and problem solving.
· Performs any other work related that may be assigned by the company.
* Ability to lead and inspire a team
* Strong communication skills
* Problem solving skills within the role parameters, understanding when to escalate issues
* Fantastic time keeping and a strong sense of urgency
* Technical knowledge and passion for vehicles and technology.
* Ability to work autonomously.
* Ability to work within given timescales and complete a wide range of tasks.
* Ability to comply with warranty write ups.
* Ensure all chargeable labour and workshop consumables are recorded on the job card.
* Highly motivated team player that offers help and support to others, attention to detail.
* Willingness to learn and develop personal knowledge and keep up to date with complex/ technical/product information, in order to improve profitability.
* An outstanding attitude and passion for customer service.
* An enthusiastic, dynamic and team orientated personality.
* Strong interpersonal, presentation, organisational and prioritisation skills.
* Thorough knowledge of computer applications and diagnosis equipment.

Desired Skills and Experience

* Ability to lead and inspire a team
* Strong communication skills
* Problem solving skills within the role parameters, understanding when to escalate issues
* Fantastic time keeping and a strong sense of urgency
* Technical knowledge and passion for vehicles and technology.
* Ability to work autonomously.
* Ability to work within given timescales and complete a wide range of tasks.
* Ability to comply with warranty write ups.
* Ensure all chargeable labour and workshop consumables are recorded on the job card.
* Highly motivated team player that offers help and support to others, attention to detail.
* Willingness to learn and develop personal knowledge and keep up to date with complex/ technical/product information, in order to improve profitability.
* An outstanding attitude and passion for customer service.
* An enthusiastic, dynamic and team orientated personality.
* Strong interpersonal, presentation, organisational and prioritisation skills.
* Thorough knowledge of computer applications and diagnosis equipment.