Customer Service Representative

Job Description

Due to incredible growth, we’re searching for individuals, passionate in providing exceptional customer service, to join our experienced Customer Service team, at our brand new office based in Accra City Centre!

We have various Customer Service Advisor roles available. You will be based in our state of the art Accra Offices· Obtain client information by answering inbound telephone calls; verify if you speak with the contract owner, offer additional services.

Manage sensible customer information such as bank information when processing payments.
Reach the main KPIs for the account example retention rate, commit rate and absenteeism.
Navigate accordingly through the tools, to ensure you verify the customer record to provide accurate information to the customer; document the customer’s account.
Track every call receive.
Present our available offers to the clients that are threatening to cancel the services
Generate quotes for potential cancellations and follow up until save the account
Keep track of each saved/cancelled account and follow up the processing
Achieve an individual and team goal to reach our monthly target, South Africa

To be successful in this job, you must be able to commit to full flexibility to work day and night shift hours, Monday to Sunday

Your duties will include:

Promotions/offers information
Account setup
Making payments
Upselling
Billing, fee disputes and account information
Plan changes
De-escalate customers

Your Benefits

We’re fanatical about our people and love them to bits! That’s why we show them how important they are by showering them with perks, like a culture of belonging; clear paths for career development; professional support, coaching and mentorship programs; performance-based pay; a global network of lifelong friends and peers; and more! (Like, lots more.)

Your Skills

To be considered for this role, you need to have the following:

Fluent in English language (B2 Level or above)
Good at multi-tasking
Ability to navigate multiple systems at one time
Must be fully flexible for rotational shift patterns between Monday to Sunday

This is a great opportunity for someone looking to join a vibrant, growing, global business where you will have the opportunity to take advantage of excellent learning, development and career opportunities as well as become part of a highly professional and fantastic team.

Do not miss this great job opportunity! Apply now!

We’re Concentrix, a leading global provider of customer experience (CX) solutions and technology. We Re-imagine everything CX to improve business performance for some of the world’s best brands, and the ones that are changing the world as we know it. Every day, we Design, Build and Run CX for over 130 Fortune Global 500 and 125 new economy clients. Whether it’s a specific solution or the whole end-to-end journey, we’ve got it covered. We’re the strategic thinkers who design brand-defining experiences. The tech geeks who build smarter solutions. And the operational experts who run it all and make it work seamlessly. Across 40 countries and 6 continents, we provide services across key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. Location: Virtually Everywhere.

#Ghana Vertical

Education:

School leaving qualification (Required)

Language:

English B2 minimum (Required)