Front Desk Officer

Job Description

Company Description

Crystal Homes Ltd is a prestigious gated community located in Cantonments, Accra, offering high-end luxurious housing options. With over 15 years of experience, we pride ourselves on providing exceptional living experiences to our residents.

Role Description

The ideal candidate will be responsible for providing excellent customer service to guests, potential clients, and residents, while also effectively marketing our properties and managing administrative tasks.

Key Responsibilities:

•⁠ ⁠Greet and assist guests and potential clients upon arrival at the front desk.

•⁠ ⁠Conduct property tours to showcase available houses and amenities to potential clients.

•⁠ ⁠Schedule appointments and coordinate open days for property viewings.

•⁠ ⁠Refer clients to the General Manager for pricing and negotiation discussions.

•⁠ ⁠Send out information such as confirmed booking sheets and draft initial contracts for approval.

•⁠ ⁠Manage and maintain all relevant documents related to tenancy agreements.

•⁠ ⁠Assist in the check-in process for new tenants and serve as a point of contact for tenant inquiries and property issues.

•⁠ ⁠Monitor and manage Ultility Meters, cable and internet packages for all residents.

•⁠ ⁠Receive payments and issue receipts for services rendered.

•⁠ ⁠Act as the main point of contact for communication with residents, landlords, and external parties on behalf of the company.

•⁠ ⁠Serve as a spokesperson for the company, embodying our values and professionalism at all times.

Qualifications:

•⁠ ⁠Bachelor’s degree from a recognized university.

•⁠ ⁠Minimum of 3 years of experience in a customer service or marketing-related role.

•⁠ ⁠Fluent in English, with excellent verbal and written communication skills.

•⁠ ⁠Valid driver’s license.

•⁠ ⁠Availability to work on Saturdays and outside of regular working hours due to the appointment-based nature of the job.