Technical Field Support Lead – Underground
Job Description
Mission
To increase product reliability, customer satisfaction, machine availability and user friendliness. Always promote a positive customer oriented attitude with the spirit of “Dare to think new”.
The role
Field support Surface & Underground
Provide technical support through available channels
Conduct technical training.
Perform First on Market start-ups (FoM) [Commissioning]
Perform installation where applicable.
Product life cycle:
Engage in Product Safety related work
Lead / handle duties within Continuous Product Improvement (CPI)
Lead / conduct / take part machine testing and verification
Secure machine serviceability and user friendliness
Be a project contributor and subject matter expert
Warranty handling where applicable
Technical Service News Bulletins (TSNBs)
Technical documentation and media:
Review machine specific manuals
Including internal Epiroc system specific instructions
Review Standard Operating Procedures (SOP)
Functional
This position requires extensive international travelling
Assist in securing product and application competence among colleagues
Set up and execute technical support plans in order to secure customer satisfaction
Pick up and utilize synergies between relevant functions related to products
Competences, Skills And Experience
Service minded with a humble attitude
Analytical and experienced in troubleshooting
Drive for innovation and product development
Drive to develop own personal and professional skills
Social communication and networking skills with a result driven mentality
Technical university degree or equivalent experience
Excellent skills in English both verbal and written
Administrative and report writing skills
Computer literacy
Well organized and structured with an ability to work independently as well as in teams.
Good application and technical knowledge
Solid application and technical knowledge
Good technical understanding of the Epiroc product portfolio, underground and/or surface.
Behaviors
Courageous
Trustworthy
Positive attitude
Ability to inspire
Humble and perceptive
United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.
We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com
