Front Desk/Admin Assistant – NSS

Job Description

Who we are

There are 2 billion adults worldwide who don’t have a bank account. That’s close to 40% of the world’s adult population. 350 million of them live in Sub-Saharan Africa. They are hardworking, young, connected adults that lack access to the traditional banking system. Fido is changing that. We are empowering individuals and entrepreneurs to take advantage of opportunities in Africa.The latest innovation from Fido called Fido Score will shift power back to the people by empowering them to build and maintain a digital financial track record.

We build consumer products powered by a magical cocktail of real-time mission-critical machine-learning models, behavioural psychology, and financial engineering. We promote meritocracy, act quickly, commit, and worship data.

Ready for your next career move?

Are you sharp, motivated, and purpose-driven? We are looking for you.

Join us in our mission to make financial services accessible in Africa.

Who you are

We are seeking a highly organized and personable Front Desk/Admin assistant (preferably National service personnel) to join our team at Fido. As the first point of contact for visitors and callers, you will play a crucial role in creating a positive and welcoming environment. Additionally, you will provide administrative support to ensure the smooth operation of our office.

What you will do

Front Desk Duties:
Greet and welcome visitors in a warm and professional manner.
Manage the reception area, ensuring it is clean, organized, and well-maintained.
Handle general inquiries from clients and visitors, providing accurate information and assistance.
Maintain visitor logs and manage the sign-in/sign-out process.

Communication:

Serve as a point of contact between different departments and visitors
Respond to inquiries and correspondences in a timely and professional manner.

Scheduling and Coordination:

Support in the planning and execution of organizational events.

Qualification

Solid knowledge of office procedures
Ability to maintain a professional demeanor and handle sensitive information with confidentiality.
High level of attention to detail and accuracy.
Strong interpersonal skills and the ability to work effectively with diverse teams.
Positive attitude, proactive approach, and a willingness to learn and adapt.