Card Administrator
Job Description
About the job
Job Description
Support the card operations team in the management of card stock, reporting, scheduling, SLA management and distribution of cards to the various branches as well as managing the stock, setup, distribution of the Ezwich and GHlink cards to the various branches and providing support for the total Cards Operations infrastructure and local interbank link.
Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team in Centralized Operations, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are You Someone Who Can
Responsible for the management of card stock and updating the stock management system with the return files.
Responsible for receiving and distribution of instant issuance and personalized visa cards and GH-link cards to the various branches.
Responsible for coordinating access for branch staff on the Stock management system
Ensure all invoices pertaining to card personalization are verified and ensuring that vendors are paid on time.
Responsible for monthly reports on Cards issued. Ie. Cards production reports on both instant issuing as well as embossed cards for all card types for the schemes
Oversees all the scheme’s captured cards for FNB and other banks cards that get retained on both FNB ATM’s and other banks ATM.
Provide general support for the total Cards issuing eco-system.
Ensure card stock are always balanced, Card Association cost is monitored on monthly basis to prevent underpayment or over payment.
Responsible for monitoring the stock management system and ensuring that plastics for the various card types (Visa and Ghipss) are always within the re-order level.
Demonstrate cost consciousness and awareness of personal contribution to costs and productivity
Identify and escalates potential risks that may lead to increased costs
Prevent wastage and identify process improvements to contain and reduce costs
Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work
Drive sales across product and campaign initiatives to exceed set targets
Adhere to Organisational values and service standards and interact with and communicate with customers accordingly
Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements
Meet set turnaround times while ensuring own availability, reliability and accuracy
Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service
Establish relationships with relevant individuals and departments to deliver on work expectations
Adhere to relevant service level agreements to build trust in the relationship
Execute own work in accordance with the organisational values and code of ethics
Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
Identify and escalate risk as normal part of work Investigate new ways to optimise processes
Flag opportunities to migrate to platform and supports the use of technology in process and system improvements
Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality
Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
Work with enhanced processes and procedures to maintain operational efficiencies
Deliver work in an accurate manner to ensure consistent results
Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
Adhere to quality standards, turnaround times and
Company policies and procedures
Complete relevant administration, reporting and updating of information accurately and on time
Provide timeous reports on operations, performance and audit findings
Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps
Create own personal development plan and review plan with team leader or manager
Understand which competencies and skills are required to be mastered to ensure personal development and performance
Keep abreast of learning opportunities, changing products and trends
Contribute to teamwork and inclusivity by working together to achieve team goals
Value individual contributions and respects diversity in the team
Share information and knowledge that benefits the team
You Will Be An Ideal Candidate If You
Have relevant degree
Have at least 3 years relevant experience
You Will Have Access To
Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate
We Can Be a Match If You Are
Adaptable and curious
Thrive in a collaborative working environment
Apply now if you are interested in taking the next step. We look forward to engaging with you.
#Post
Job Details
Application Closing Date
08/08/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
