Client Relations Officer

Job Description

Purpose of Job
To build and foster positive relationships with clients, address their needs, and ensure their satisfaction, ultimately enhancing the organization’s reputation and client loyalty.

Responsibilities
– Building and maintaining strong relationships with clients by actively listening to their needs, addressing inquiries, and ensuring their concerns are resolved effectively.
– Providing exceptional support and assistance to clients, whether through phone calls, emails, or in-person interactions, to ensure a positive customer experience.
– Handling client complaints and concerns in a timely and efficient manner, working to find suitable solutions that meet the client’s needs.
– Gathering client feedback and insights to help improve products, services, and the overall client experience, and conveying this feedback to relevant departments.
– Collaborating with internal teams to meet client expectations, ensuring clients are informed about company offerings, and identifying opportunities for upselling or cross-selling when appropriate.

Education/Experience
Education:
– A bachelor’s degree from a credible university in a relevant field such as business administration, marketing, or communications is preferred.

Experience:
– 2 to 3 years working experience, preferably in a Client Relations/ Relationship Management role
– Experience in customer service.
– Excellent verbal and written communication skills for interacting with clients effectively and conveying information clearly.
– Strong analytical and problem-solving skills to resolve client issues and provide suitable solutions.
– Experience in handling client complaints and conflicts for addressing issues promptly.
– Adaptability and flexibility in responding to varying requirements.