Experience Center Officer

Job Description

About the role
To render exceptional customer service and support by handling inbound or outbound calls from clients or prospects, addressing inquiries, resolving issues, and ensuring a positive customer experience at the GLICO Experience Centre.

Responsibilities
– Answering inbound calls, emails, or chats from customers by addressing inquiries, providing information about products or services, and resolving issues or concerns with a polite and helpful demeanour.
– Work to resolve problems and issues of complaints promptly and efficiently.
– Provide accurate and informative responses on products.
– Maintain detailed records of customer interactions. That is to document the nature of the call, customer concerns, and the steps taken to resolve issues.
– Identifying opportunities to upsell or cross-sell additional products or services to customers and be able to recommend relevant products that align with the customer’s needs.