IT Support Agent – Jumia (Full Time Internship)

Job Description

About Jumia:

Jumia believes that technology has the potential to transform everyday life in Africa for the better. Jumia was built to help consumers access millions of goods and services conveniently and at the best prices while opening up a new way for sellers to reach consumers and grow their businesses.

Listed on the New York Stock Exchange (NYSE) in 2019, Jumia is the leading e-commerce company in Africa, operating in 11 countries. The Jumia platform consists of a marketplace, which connects sellers with consumers, a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, JumiaPay, which offers a safe and easy solution to facilitate online payment transactions. The company offers goods across a broad range of categories, such as phones and electronics, home appliances, fast-moving consumer goods, fashion and beauty.

Jumia is the leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners. JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people’s lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 2,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

We are seeking enthusiastic and tech-savvy interns to join our IT Support team. This internship offers a unique opportunity to gain hands-on experience in providing technical support within a dynamic e-commerce environment.

What you will be doing

Provide first-level technical support to Jumia employees and departments
Assist in troubleshooting hardware and software issues
Help maintain and update IT inventory and asset management systems
Contribute to the creation and maintenance of IT documentation and user guides
Assist in setting up and configuring workstations and mobile devices
Support the implementation of IT security best practices
Help monitor and maintain network performance and connectivity
Assist in user account management and access control
Participate in IT projects and initiatives as assigned
Collaborate with other IT teams to resolve complex technical issues
Assist in providing support for Jumia’s e-commerce platforms and internal tools
Help in organizing and conducting basic IT training sessions for employees.

What we are looking for

Fresh graduates or currently pursuing a degree in Information Technology, Computer Science, or a related field
Basic understanding of computer hardware, software, and networking concepts
Familiarity with Windows and macOS operating systems
Strong problem-solving and analytical skills
Ability to explain technical concepts to non-technical users
Eagerness to learn and adapt to new technologies
Basic understanding of e-commerce platforms and operations (preferred)
Familiarity with ticketing systems and IT service management principles (preferred)
Excellent communication skills, both verbal and written
English proficiency.

This internship offers an excellent opportunity to gain practical experience in IT support within a fast-paced e-commerce environment. You’ll work alongside experienced professionals and contribute to maintaining the technological backbone of Africa’s leading online marketplace.

At Jumia, we value diversity, creativity, and innovation. Join us in our mission to leverage technology to transform everyday life in Africa.

We offer you a career with:

A unique experience in an entrepreneurial, yet structured environment
The opportunity to become part of a highly professional and dynamic team working around the world
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

And even more for our Jumees:

Access to Udemy for Business for an unlimited training experience
Caring perks: private health insurance for self and family, life insurance, optional 3rd tier pension scheme, maternity and paternity leave etc.
Fun at work: company events, fun team building activities

We Offer:

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African e-commerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer term objective is to train the next generation of leaders

Please ensure to only apply for jobs with Jumia through our official website.

Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.