Duty Manager (Afternoon & Night Shift) Local Hire

Job Description

Application Deadline: 30 September 2024

Department: Rooms Division, Front Office & Guest Services

Employment Type: Fixed Term – Full Time

Location: Ghana – Accra

Description

Under the guidance of the Front Office Manager assess, evaluate, and ensure that the long-term and short-term of the department are met. Support and assist Front Office and all Departments in the hotel to ensure a smooth, prompt, and effective service to all guests.

Direct and manage the Front Office in the absence of the Front Office Manager, respectively Assistant Front Office Manager.

Key Responsibilities

Ensures the smooth running of the operations on a day-to-day basis and in a proactive manner.
Ensures that as per Kempinski Health & Safety Policy the Fire Exits are free of obstacles.
Support and assist all Front Office sections.
Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
Inform and coordinate with other operating departments e.g. Housekeeping, Engineering, Sales, and Butlers of Front Office matters which may concern them.
Check all correspondence of the day’s arrivals to familiarize with arrived and arriving guests and their needs, and follow up as required.
Control room availability for walk-ins and establish accountability for guests’ departure dates and times.
Follow up with Housekeeping on any unresolved room discrepancies.
Maintain reservation procedures and same-day arrivals.
Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance, and posture for all departmental employees.
Ensures that all departmental information is kept accurate and up to date.
Promotes in-house sales and facilities to maximize hotel revenues.
Understand and carry out duties in line with Hotel Emergency Procedures.
Inspect the Front and Back of the house for cleanliness, Health & Safety and report any faults to concerned departments.
Inspect guestrooms on a daily basis.
Co-ordinates/Assists security personnel in all related matters.
Respond promptly to any operational requests from the Front Office and other hotel departments.
Attends to referred and unsolved problematic situations.
Co-ordinates and assists with accommodation and transportation of guests in overbooked situations.
Completes VIP, delegations, and group leaders’ welcome and farewell as appropriate.
Conduct efficient hand-over with the coming Manager.

Skills, Knowledge and Expertise

BSc or HND in Hotel Management or related field.
Minimum 5 years Front Office Supervisory position in a 5-star property.
Proven track record with good progression.
Mature & Customer focused.
Strong leadership and interpersonal skills.
Excellent organizational and multitasking abilities.
Comprehensive Opera knowledge.
Comprehensive Micros knowledge.
Up Selling techniques.
Microsoft Excel and Statistical knowledge.
Excellent oral and written skills.