Telesales Representative (Inbound)
Job Description
In this role, you’ll be responsible for handling inquiries from both potential and current M-KOPA customers interested in purchasing our products. Additionally, you’ll play a key role in supporting the sales team to finalize transactions and cultivate strong customer connections.
Main Responsibilities
Inbound Leads fielding: You will receive calls and inquiries from potential customers enquiring about the acquisition of phones from the current portfolio of phones that we offer.
Conversation objectives: You will ensure the campaign achieves its conversions and goals to help us grow as a company.
Quality goals: You will ensure the quality of calling follows the set quality standards
Talk time goals: You will adhere to expected talk time benchmarks to maximize productivity
What We Are Looking For
Qualifications: Possess a Certificate/Diploma or higher academic qualification.
Experience: Have previous experience in the BPO or call center industry.
Skills: Demonstrate proficiency in sales, communication, persuasion, and the use of basic tools like Outlook and Microsoft Office.
Traits: Exhibit characteristics such as being result-oriented, self-driven, and having good ethics and integrity.
Whats In It For You
Competitive remuneration package
Medical Cover
Learning and Development Opportunities
Group life cover
and, of course:
Paid Annual Leave
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized twice by the Financial Times as one Africa’s fastest growing company (2022 and 2023) and by TIME100 as one of the 100 most influential companies in the world 2023 , we’ve served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa.
