Support Engineer – Unified Comms
Job Description
Are you looking for an opportunity to work in a company where progress, and humility are valued as highly as technical excellence? At M-KOPA we use the latest technologies and tools to build fantastic customer experiences with a socially and environmentally conscious mission that echoes throughout the organisation.
This is a fully remote 2nd line Support role in a small team supporting M-KOPA’s 1000+ contact centre users on their VOIP, PBX and Cloud Infrastructure.
Essential skills for the role should include, experience in a similar sized “high availability” call centre support environment. Windows and Linux server admin skills, IPSec, SQL and Azure skills are vital.
There is a on-call week for support 1 in 4 weeks, that is compensated and the team boasts a collaborative learning environment where new tech is at the forefront.
This is a mid level role. The process will be as follows;
Resume Screening by Recruiter and/or Hiring Manager
Screening call – 30 mins
Hiring Manager call – 45 mins
Tech interview (screen share) – 30 mins
Final Interview – TBC
Recognized twice by the Financial Times as one Africa’s fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , we’ve served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa.
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
