Human Resource Officer

Job Description

We at MTN Ghana are a purpose and value-led organization.

At MTN Ghana, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organizational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realize our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Job Summary:

Coordinate & provide the relevant input and analytical support in the administration of surveys, organizational design & analytics, Performance management and other organizational development (OD) assigned tasks.

Job Role:

Provide information for organizational design review, support in design discussions and update of organizational organogram.
Collate and analyze information for Job Profiling and Evaluations – Provide input and advice in the review and creation of job profiles and evaluate jobs.
Maintain an up-to-date survey trends dashboard of all surveys.
Support in raising and following up on SSH tickets in relation to OD process requests for system updates.
Support with survey administration and coordination, drive survey communication & participation, answer survey queries and analysis of survey data.
Responsible for updating organizational structures with role occupants and other related information.
Track Recruitment request brought to OD team and advice on OD related information for effective recruitment process.
Provide monthly reporting on tasks/areas assigned.
Support with HR projects as assigned.

Context:

Dynamic and highly competitive telecommunication & ICT industry
Multi regulated environment.
Environmental, social and governance prioritized.
Regionalization structure implication
Localization a key objective for business and government
Multinational environment – Finance Group best practices
Performance driven environment
Diverse cultural environment
Partnerships

Education:

First Degree in Human Resource Management/ Social Sciences or a related field of study.
Experience:

3 years’ relevant HR experience in HR practice.

Professional/Technical competencies:

Survey Administration
Stakeholder Management
Survey Reporting
Ability to interpret company policies and practices.
Interpersonal relations
Communication and reporting skills
Attention to details.
Analytical abilities
Organization and planning
Influencing and Persuasion skills
MS Word, Excel, PowerPoint, Visio and PowerBi

Physical Skills/ Competencies:

Manages self and be a team player, good conflict management, takes and manages accountability.
Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently.
Interpersonal Skills – Leadership, customer centricity, collaborative.
Personal Skills – Trustworthy, integrity and ethical in dealings
Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively.
Organizational Positioning Skills – Good written and verbal communication, presentation skills, commitment to the organization
Strategic Skills – Global thinker, Analytical thinking and Problem-solving abilities.
Negotiating & Influencing Skill

Behavioral qualities:

Must live the MTN Values of

Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.

Must Live the MTN Vital Behaviors of:

Complete Candor, Complete Accountability, Active Collaboration and Get it Done

How to Apply:

Qualified Applicants should indicate Ref number: HR-001-2025 as the email subject and ensure that CVs are saved in their names.
Values are the core of MTN’s Culture, our five values called “Live Yéllo” is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).
Qualified Applicants should send their Curriculum Vitae and write up by 17th March 2025 to: MTNGhanaRecruitment@mtn.com
Only shortlisted applicants will be contacted.