Client Service Consultant (Sunyani)

Job Description

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is individually accountable for assisting a variety of clients telephonically or face to face, in accordance with business, process and compliance rules.

Duties And Responsibilities

Provide telephonic and face to face service to customers and intermediaries.
Deliver on daily production standards and adhere to service and quality standards.
Adhere to business, process and compliance rules
Build and maintain relationships with other departments, intermediaries and sales advisors.
Manage customer relationships in person or telephonically.
Perform quality checks on own work and adheres to service and quality standards.
Collaborate effectively with others to achieve business results.
Inform clients of requirements, procedures and provide input to other areas such as client feedback or queries.
Perform general office administration such as follow-ups, client call-backs and policy changes.
Manages and resolves customer complaints and queries.

Requirements: Skills, Qualifications and Experience required

Minimum of Bachelors’ Degree in any discipline from an accredited tertiary institution
Excellent written and oral communication skills
Excellent relationship management skills
Excellent interpersonal relationship skills
Highly organized and structured, able to multi-task and prioritize appropriately.
Results-oriented

Competencies

Innovative
Customer relations/Relationship Management
Reporting
Strong database management ability (Excel, Access etc)
Execution
Initiating Action/Proactive

Skills

Education

Closing Date

28 November 2023

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