Operations Manager

Job Description

This role is responsible for ensuring that the strategic initiatives of the business in relation to administration of Pensions Schemes are executed. The incumbent will be responsible for managing all pensions administration processes to ensure timely contribution validation, allocation and redemption. The incumbent will also give guidance to team members and manage stakeholder engagements.

Accountable for execution of tactical business plans (derived from BU Strategy) at operational level.
Ensure timely contribution validation and allocation
Monitor, analyze and provide insights of pensions administration processes and identify any emerging trends on a monthly basis
Report on default contributions and how to manage them
Ensure timely processing of benefits claims/ redemption
Effective Stakeholder engagement and effective strategic partnerships and to improve data integrity
Stabilize and ensure effective management and control environment in pensions administration.
Ensure efficient administration of Pensions Schemes.
Ensure compliance with Pensions laws, rules and regulations
Develop and implement short-, medium- and long-term plans for improving operations and offerings.
Develop and maintain relationships with stakeholders (internal and external) that will improve customer experience.
Responsible for clear and effective communication to team and business.

Requirements: Skills, Qualifications and Experience required

University degree in business administration, or equivalent from an accredited University is required.
A minimum of 3 to 5 years work experience in similar roles.
Excellent understanding and familiarity with pensions industry
Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines.
Excellent interpersonal, negotiation, and conflict resolution skills.
Ability to act with integrity, professionalism, and confidentiality.