Operations Manager (for pooling)

Job Description

Responsibilities:

Responsible for management of the unit and performance of all employees
Manage the group and deliver the goals and metrics of each
Serve as primary client and UGS contact
Other responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projects

Qualifications:

Bachelor’s degree, any field.
Experience as BPO Account/ Operations Manager for at least 1 year.
Must have at least 2 years BPO experience in Financial Programs.
Managerial experience of teams greater than 40 FTE.
Excellent interpersonal and leadership skills.
Excellent written and verbal communication skills.
Strong planning, change management and organizational skills.
Demonstrate ability to solve problems, achieve results and foster strong customer service orientation.
High degree of initiative, team building and dedication to effective positive change.
Willing to work on any shift schedule especially graveyard.
Willing to work in Ridge, Accra (city center).

The Perks.

Medical, Dental, Vision and Life Insurance Benefits
Paid Time Off
Retirement Benefits
Learning and Development Opportunities

What We Do.

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the Client experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150 brands and counting.

We want you.

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.