Policy Administration Specialist – Corporate Unit

11 December 2023
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Job Description

About the job
Lets Write Africa’s Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role is individually accountable for managing client policy accounts and assisting clients telephonically or face to face, in accordance with business, process and compliance rules.


Prepare premium quotations and deliver to clients within 24 hours turnaround time.
Attend to client requests, enquiries, and policy information within timelines
Send all renewal letters to existing clients 3 months prior renewal
Process and pay all claims within 72 hours after all documents received.
Prepare and deliver policy documents to new and existing clients
Establish effective working relationship with clients, broking companies, and all stakeholders for operational efficiency.
Assist in providing accurate data for audit in Operations
Adheres to business, process and compliance rules
Gather, analyze and interpret data to suggest appropriate process changes
Supports ad-hoc department initiatives and cross-functional team projects
Builds and maintains relationships with other departments, intermediaries, and Corporate Relationship Managers.
Informs clients of requirements, procedures and provides input to other areas such as client feedback or queries.
Performs general office administration such as follow-ups, client call-backs and policy changes.
Manages and resolves customer complaints and queries.
Drives the organizations persistency improvement guidelines.
Any other duties as required.


Innovative and Analytical
Attention to detail
Initiating Action/Proactive
Customer Relations/Relationship Management
Accepts and lives the company values.

Qualifications And Experience Required

A minimum of a Bachelor’s Degree from an accredited University is required
Previous experience in similar role is preferred
Working Knowledge of Life Insurance business is preferred
Must be computer literate and have good working knowledge of Microsoft Office suite

Thank you for your interest in working with Old Mutual. Kindly note that only shortlisted candidates will be contacted

Closing Date 14th December 2023



Closing Date

14 December 2023