Account Manager

Job Description

Role Purpose

To safeguard and grow revenue from allocated accounts, through account planning and opportunity management and relationship building, meet annual targets for sales and revenues, Drive profitability margins and customer satisfaction

Role Responsibilities

Provide account data to the Sales Manager for developing a sales plan and monitoring its implementation
Leadership/membership of virtual account teams to meet targets for profitability and revenues
Develop regional contact strategies and regional account development plans (ADP) for each of the allocated accounts
Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
Exercise thought leadership at Board level within the allocated accounts, demonstrating an understanding of the business strategies and communications dependencies of the customer; and presenting the compelling value proposition of Vodafone Enterprise Sales
Identify sales training and development needs and manage skills enhancement for self and the virtual account team
Ensure integrated channel management, supported by appropriate systems such as CRM; use knowledge management to increase the professionalism of account management
Full integration of quality management processes within all sales activities for the allocated accounts, ensuring effective deployment on a day-to-day basis
Use relevant metrics and measures to routinely monitor progress against targets and take appropriate action to ensure targets are met or exceeded.
Provide sales performance data to support management decision-making
Ensure full compliance with telecommunications license provisions, sector regulations and competition laws
Maintain effective working relationships with internal and external suppliers and with account teams in Vodafone Ghana Head Office

Professional/Technical Competencies

Bachelor’s degree in Business administration or any related field
5 years’ experience of sales /account management in an enterprise solution (preferably in Telecoms)
Consultative-based selling skills

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.