Business Support Lead

11 March 2024
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Job Description

As the foundational pillar of our organisation’s growth, your tactical passion will strengthen our processes and shape a robust business environment. Through strategic guidance, and collaboration, you will be the architectural force that holds and uplifts our Olympus to new heights. Join us in sculpting an arena built on triumph and excellence.

Based in Ghana and reporting to the Regional Operations Manager, the Business Support Lead will provide effective and professional business support in areas of Finance, Compliance, IT, Procurement & Logistics, Human Resources, Administrative Services, Corporate Affairs & Communications to the company’s project and implementation of systems, policies and procedures.

Key responsibilities


– Act as the first point of contact for all Human Resources, Finance, Compliance, Procurement and Administration department matters and queries.
– Coordinate and manage the daily operations of these departments, ensuring that all tasks are completed on time and to a high standard.
– Maintain accurate records and files for these departments, ensuring that all data is up-to-date and compliant with company policies and procedures
– Track all deliverables for these departments and ensure that all deadlines are met.
– Provide administrative support, such as data entry, report preparation, and other ad-hoc duties as required
– Collaborate with stakeholders to identify areas for improvement and implement solutions to streamline processes and procedures.
– Develop and maintain strong relationships with internal and external stakeholders, including vendors, customers, and other business partners.
– Ensure compliance with relevant legislation and regulations, and maintain up-to-date knowledge of industry trends and best practices.


– Coordinate internal resources and third parties/vendors for the flawless execution of tasks.
– Provide planning support to Management as required in all areas of responsibility including but not limited to budget forecasting.


– Build positive professional relationships with team members and other stakeholders to create an enabling environment for work to be performed effectively.
– Work effectively with others as a team while understanding personal responsibilities and responsibilities of all team members.
– Remain focused and goal oriented toward effective problem solving.
– Communicate clearly while remaining professional.
– Coach and mentor team members where required and provide feedback to assist development of skills and abilities of team members.

Reporting & Analysis

– Create and maintain comprehensive project documentation using the company’s technology platforms
– Ensure effective, accurate and consistent reporting on all required areas.
– Continuous analysis of data, systems, policies and procedures for effectiveness and business continuity
– Preparing reports to be submitted to stakeholders by providing necessary information on the progress of the business

Budget management

In collaboration with the Finance Team and Commercial Management Team:
– Meet budgetary objectives and make adjustments to project constraints based on financial analysis.
– Aid in the development of budgets and tracking of expenses in line with approved budgets.
– Identify areas where cost can be reduced and implement strategies to control expenses.


In collaboration with the HSEQ Management Team:
– Work with the HSEQ department to ensure compliance with company policy relating to HSEQ.


– Encourage and contribute to a positive company culture ensuring everyone has fun
– Comply with all company policies and standard operating procedures
– Ensure compliance with all relevant laws and regulations

Perform any other duties assigned by the Reporting Manager and Management.

Qualification & Experience

Education/Qualification: Bachelor’s degree with an accounting/finance slant. A degree in accounting/finance or CPA/ACA certification is a plus.
Work experience: Minimum 3 years working experience including accounting. Human resources and/or administrative experience is a bonus.
IT skills: Excellent proficiency in basic computer applications. Open minded approach to new technology applications.
Language: Proficiency in written and spoken English.

Key competencies and skills

Ability to learn quickly and to self-teach on needs in all areas of responsibility including knowledge of the local labour market, standard HR and office administrative practices and procedures.
Strong organizational and executional skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and the ability to anticipate needs, think critically and offer solutions.
A high level of integrity and professionalism, and the ability to handle confidential information with discretion.
Very strong in self-management, proactiveness, and a high commitment level.

The above list of duties and responsibilities is not exhaustive and may be changed at any time, depending on the operational requirements of the employer/company, and within the parameters of the position held.

The company is therefore entitled to instruct the employee at any time to carry out additional duties or responsibilities, which fall reasonably within the ambit of this job description, or in accordance with operational requirements.

CSI Energy Group reserves the right to call only the shortlisted candidates for interview and not to make any appointment following this job advert, nor to assign any reason whatsoever for accepting or rejecting any candidate.